maggieswan.com - Experience

Experience

Content Editor/Course Developer—Option Six, Inc. (Bloomington, IN, May 2005 - present)

Developed e-learning course content for international corporate clients.
Developed blended learning materials, such as facilitator and quick reference guides and classroom slide decks.
Wrote/edited content to be appropriate for target audience and consistent in style and tone.
Built and coded online courses with templates, .html files, and media objects.
Proofread courses as part of internal QA process.
Managed edits for course translation projects (up to seven languages).
Converted offline course materials to electronic formats.
Created and maintained documentation of development processes.
Coordinated internally with instructional designers, media developers, and technical personnel.
Communicated directly with corporate clients and vendors.
Managed issue tracking processes for alpha, beta, and pilot versions of courses.

Freelance Editor (October 2006 - November 2006)

Rewrote content and tone of 100+ lessons for website redesign of a major sewing machine manufacturer.

Technical Editor (spring 2001 - spring 2005)

Edited technical documents, grant proposals, conference papers, and online instructional materials for professors and research associates. See, e.g., acknowledgements at http://iv.slis.indiana.edu/.

Usability Researcher—Variations2: IU Digital Music Library (June 2001 - May 2004)

Planned and carried out contextual evaluations, survey studies, and lab-based usability tests of multiple versions of digital music library system.
Collaborated with development team to design system interfaces.
Co-authored and presented research papers for international and local conferences and workshops.
Developed and maintained online Variations2 User Guide.
Wrote usability reports made available on public project website.
Guided evaluation paperwork through IU Human Subjects Committee approval process.
Planned and conducted usability tests of computer-based music theory teaching tools.
View a sample report (.PDF).

Usability Lab Manager—IU School of Library & Information Science (January 2002 - May 2005)

Oversaw lab equipment, maintenance, and session scheduling.
Coordinated interdepartmental purchase of eye tracking equipment valued at ~$25,000.
Gave instructional tours to graduate and high school class groups.
Provided personal consultation and lab support for users who requested additional assistance.
Created highlights video instructional document for HCI workshop.

Volunteer Information Architecture Consultant—Small Business Development Center (Bloomington, IN, fall 2003)

Worked with a team to rearchitect the website of a local healthcare organization.
Conducted sociotechnical analysis of the organization.
Created top-level and page-level wireframes.
Performed a content inventory to analyze the current information architecture.
Prototyped redesign ideas based on organizational analyses and usability test results.
Presented redesign plan to client.
View redesign plan.

Website Design Examples

Journal of Computer-Mediated Communication (contest-winning redesign) - http://jcmc.indiana.edu/
Personal website - http://www.maggieswan.com

Usability Consultant—National Association of County and City Health Officials (NACCHO) (Washington, DC, January 2004 - October 2006)

Toolbox: A repository of public health preparedness resources developed by local public health departments, academic institutions, and governmental agencies.
MAPP: A tool that provides information about the MAPP approach to community health improvement to public health organizations.
Pulling Together: A tool that helps agencies collaborate and coordinate on issues of community and hazardous waste.

Corresponded remotely with client.
Enlisted survey, telephone interview, in-person interview, and expert heuristic evaluation methods.
Attended organization's annual conference two times.

Instructional Designer—Information in Place, Inc. (Bloomington, IN, August 2002 - August 2004)

Worked with a team to develop an instructional scaffolding framework for a mixed-reality military training environment.
Reviewed instructional systems literature on scaffolding and constructivism.
Co-authored a report to be published on the Department of Defense website.
Generated a specifications document and prototype for PDA interface to be used in military training.

Instructional Designer—WisdomTools, Inc. (Bloomington, IN, May 2000 - May 2001)

Wrote and developed narratives, activities, and resources for an online, scenario-based learning tool.

Doctoral Qualifying Paper (spring 2003 - spring 2005)

Researched the topic collaborative creativity support tools.
Supported a call for systematic investigation of the usability aspects of collaborative creativity systems.
Wrote approximately 90 pages.
Argued that this investigation will benefit not only HCI research into creativity and technology, but also the larger creativity research agenda.
Proposed qualitative and quantitative methods that draw from both traditional HCI and creativity evaluation techniques.

Research Assistant—E-commerce Trust Factors (spring 2003 - spring 2004)

Assisted advising professor with conducting a three-phase study of consumer trust factors in e-commerce transactions.
Engaged in survey, interview, and usability lab testing methods.
Co-authored research paper that was published in conference proceedings.

Technology Consultant—School of Library & Information Science (January 2002 - January 2003)

Research Assistant—Computer-Mediated Discourse (spring 2002)

Class Mentor—Human-Computer Interaction Design (IU, Instructional Systems Technology, spring 2001)

Information Visualization Designer (spring 2001)

Lab Instructor—L401: Introduction to Computer-Based Information Tools (IU, School of Library & Information Science)